Return Policy
At Webvalix, our goal is to deliver top-notch websites built on various CMS platforms to meet your business or personal needs. We understand that sometimes a delivered website may not fully meet your expectations, which is why we have a clear and straightforward return policy to ensure your satisfaction.
Our 2-Day Return Policy
Once your website is fully completed and delivered to you, you have a 2-day window to review it and decide if it meets your requirements. If, for any reason, you are not satisfied with the website, you can request a return within these 2 days, and Webvalix will provide a full refund of your payment. To initiate a return, you must provide your Webvalix Service Code, which is unique to your order and helps Webvalix identify your project quickly. You can reach out to Webvalix via email at support@webvalix.com or through our live chat at live.webvalix.com to submit your return request.
Please note that the 2-day period starts from the moment the website is fully delivered to you and accessible through your account on members.webvalix.com. If you request a return after this 2-day window, Webvalix will not accept the return, and no refund will be issued. We encourage you to review your website thoroughly within this timeframe to ensure it aligns with your expectations.
Post-Return Modification Periods
If you choose to keep your website after the 2-day return period, you can still make changes to it based on the plan you’ve selected. Each plan offers a specific modification period during which you can request eligible changes within the scope of your plan. Here’s how it works for each plan:
Basic, Standard, and Premium Plans: You get 7 days of modification time after the return window closes. During this period, you can request changes to your website that are covered under your chosen plan. For example, you can tweak design elements, adjust content, or fix minor issues, as long as they align with the plan’s features.
Enterprise Plan: This plan offers 14 days of full-fledged modification time, allowing for more extensive changes to customize your website further. Additionally, the Enterprise plan includes 7 months of free maintenance support, during which Webvalix provides ongoing assistance to keep your website running smoothly.
To learn more about what each plan includes, such as the specific features and modification options available, please visit www.webvalix.com/prices. This page provides a detailed breakdown of our Basic, Standard, Premium, and Enterprise plans, helping you understand the benefits and scope of each.
How to Request Support or Get Answers
If you have questions about our return policy, modification options, or anything else, Webvalix is here to help. You can explore our FAQ section at support.webvalix.com, which covers common queries related to returns, modifications, and other services. For personalized assistance, you can contact Webvalix directly through:
Email: Reach Webvalix at support@webvalix.com for detailed inquiries or to submit your return request with your Webvalix Service Code.
Live Chat: Connect with Webvalix instantly at live.webvalix.com for real-time support.
Webvalix is dedicated to ensuring your experience is seamless, whether you’re requesting a return, seeking modifications, or exploring our other services.
Important Notes
The Webvalix Service Code is essential for processing any return request. Without it, Webvalix may not be able to identify your project or proceed with your request. You can find your service code in your account on members.webvalix.com.
After the 2-day return window, returns are not accepted under any circumstances. However, your modification and maintenance benefits (based on your plan) will remain active, allowing you to continue refining your website.
Our services are designed for a global audience, from small business owners to large enterprises, and Webvalix aims to make our return and modification processes as clear and accessible as possible for everyone.
For more information about our full range of services, including web development, SEO, and CMS platform solutions, visit verse.webvalix.com. Webvalix is committed to helping you achieve your online goals with a website that works for you.
